Convert Recall Into Booked Exams
Converting 10% more of an 8,000-patient recall list at $150 per comprehensive exam adds six figures annually - and that’s before optical capture.
Recall and Surgery Filled
Voice AI for Optometry and Ophthalmology That Drives Recall
From a contact lens reorder to a cataract surgery work-up, eye care runs on recall and coordination. CuroAI provides 24/7 call coverage, books exams directly into your schedule, and helps keep the surgical pipeline moving across optometry and ophthalmology alike.
- typical no-show rates in ophthalmology and optometry
- 22-25%typical no-show rates in ophthalmology and optometry
- recall cycle, annual exams make outbound recall the engine of eye-care revenue
- 1 yrrecall cycle, annual exams make outbound recall the engine of eye-care revenue
- urgent vision-change calls answered and routed by your protocols
- 24/7urgent vision-change calls answered and routed by your protocols
The Revenue Problem in Eye Care
Eye Care Revenue Depends on Recall and Coordination
Eye care is two connected businesses sharing one phone line. Optometry runs on volume and recurrence: annual comprehensive exams, contact lens fittings and reorders, and a retail optical operation, all driven by recall that front desks rarely have time to work. Ophthalmology runs on coordination: cataract evaluations, pre-op measurements and clearances, surgical scheduling, and post-op day-one, week-one, month-one visit sequences that must not slip. Both leak revenue the same way. Recall lists go uncalled, so annual exams quietly lapse. Surgical candidates wait days for a callback and cool off. And an urgent call, sudden vision loss, flashes and floaters, post-op pain, lands in the same queue as a frame adjustment.
How CuroAI Handles Eye Care Calls
Eye Care Workflow Automation
Annual exam recall that actually happens
CuroAI works your recall list every single day, calling patients due for comprehensive exams, diabetic eye exams, and glaucoma follow-ups, and booking them into open slots. Recurring revenue stops depending on whether the front desk found a spare hour.
Contact lens reorders and optical questions
Reorder calls are answered instantly: the agent verifies the current prescription is valid, takes the order or books the fitting if an updated exam is needed, and answers optical hours, insurance, and order-status questions without touching your staff.
Cataract and surgical pipeline coordination
From evaluation booking through biometry, pre-op clearance reminders, surgical date scheduling, and the full post-op visit sequence, CuroAI keeps every step booked in the right order at the right interval, so surgical volume isn’t throttled by callback capacity.
Urgent symptom routing
Sudden vision changes, flashes and floaters, eye trauma, and post-op red flags are recognized and routed by your clinical protocols, same-day slot, direct clinical transfer, or ER guidance, while routine calls are fully handled by the AI.
EHR Integration for Eye Care
Works Inside Your Existing EHR
Integrates with the EHRs eye care runs on, including Epic and athenahealth for ophthalmology groups and leading optometry practice systems, with real-time scheduling writeback and location-aware booking for multi-office practices.
Eye Care Revenue Recovery
What Practices Recover With CuroAI
Keep Surgical Pipeline Full
One additional cataract surgery kept on schedule per week is worth $75K+ per surgeon annually. CuroAI handles pre-op scheduling and confirmation around the clock.
Route Urgent Symptoms Immediately
Flash, floaters, and sudden vision changes trigger immediate escalation to your on-call clinician - so urgent presentations are never lost to voicemail.
Built for Eye Care Patient Access
Built and Validated by Patient-Access Operators
Built by patient-access operators, not just engineers: CuroAI’s team spent 21 years running patient access operations before building the platform, and its workflow logic spans 50+ clinical specialties. Deployment takes about four weeks: scheduling rules configured, scripts approved by your clinical leadership, and side-by-side validation before cutover. HIPAA compliant, SOC 2 controls, BAA signed with every practice.
Eye Care AI: Common Questions
Eye Care Frequently Asked Questions
One that covers both sides of the practice: optometry’s recall-and-reorder volume and ophthalmology’s surgical coordination. CuroAI handles both in one deployment, with urgent-symptom routing configured by your clinical team.
Yes, daily outbound recall for annual exams, diabetic eye exams, and follow-ups, booked directly into your schedule, with reporting on contact, booking, and show rates.
Urgent symptom presentations trigger your configured protocol immediately, same-day scheduling, live clinical transfer, or emergency guidance. These pathways are defined with your providers during implementation.
Yes, evaluations, pre-op requirements, surgical dates, and the complete post-op visit sequence, each with the correct provider, location, and interval.
Yes. CuroAI routes between optometry and ophthalmology schedules, handles internal referrals from OD exam to MD consult, and applies the correct booking rules for each provider type.
Start With a Live Eye Care Demo
Hear it before you buy it: call our live demo line at 628-209-6800 and have a conversation with the same AI agent that would answer your patients, or schedule an executive briefing and see your own scheduling rules running in a sandbox within weeks.