Question 1

How is CuroAI priced?

Accepted Answer

Simple, flat-rate pricing based on your monthly call volume. Every plan includes 24/7 AI call handling, direct EMR scheduling, and full HIPAA compliance — no hidden fees or per-feature charges.

Question 2

Is there a free trial?

Accepted Answer

Yes! We offer a 30-day risk-free trial with full functionality — 24/7 AI call handling, direct EMR scheduling, and complete reporting. No credit card required.

Question 3

What happens after the trial?

Accepted Answer

We'll review your 30-day results together — call recordings, answer times, booking rates, and staff time saved. When you're ready, you'll move to a simple flat-rate plan.

Question 4

Do we need to sign a long-term contract?

Accepted Answer

No long-term contracts. Our agreements are short-term and straightforward, designed to let you see results quickly.

Question 5

What's included in a CuroAI implementation?

Accepted Answer

Every implementation follows a structured 4-week process: Week 1 we connect to your EMR and phone system, Week 2 we configure your call flows, Week 3 we run a supervised pilot, and Week 4 you're fully live.

Question 6

How quickly can we get started?

Accepted Answer

Most practices are live within 4 weeks. Week 1 is EMR and phone system integration. By Week 3, you'll hear CuroAI handling real patient calls in a supervised pilot.

Question 7

How much staff time is needed to set up?

Accepted Answer

Very little. Our technical team handles EMR integration, phone system connection, and workflow configuration. We'll need your team for about 2–3 hours total.

Question 8

Will CuroAI replace my front desk staff?

Accepted Answer

No — CuroAI is designed to augment your team, not replace it. It handles repetitive, high-volume calls so your staff can focus on in-person patient care.

Question 9

Is CuroAI HIPAA compliant?

Accepted Answer

Yes. CuroAI is fully HIPAA compliant and SOC 2 Type II certified. We provide a Business Associate Agreement (BAA) with every client. All data is encrypted in transit using TLS 1.3 and at rest using AES-256.

Question 10

Who has access to patient data?

Accepted Answer

Access is strictly controlled at every level. Your practice manages who can view patient data, call recordings, and transcripts. All access is logged with full audit trails.

Question 11

Will patients know they're talking to AI?

Accepted Answer

CuroAI's voice is designed to sound natural and conversational — not robotic or menu-driven. You have full control over whether to disclose AI involvement.

Question 12

What happens if a patient has an emergency?

Accepted Answer

CuroAI has three automatic safety protocols: emergency keywords trigger immediate transfer, patient distress triggers a live human takeover, and clinical questions are routed to staff.

Question 13

Can patients still reach a real person?

Accepted Answer

Absolutely. Patients can request a live staff member at any time, and CuroAI transfers them seamlessly with full context.

Question 14

Does CuroAI support languages other than English?

Accepted Answer

Yes. CuroAI supports multilingual conversations including Spanish, and additional languages are available upon request.

Question 15

Does CuroAI work beyond phone calls — like text or chat?

Accepted Answer

Yes — CuroAI goes beyond voice. We offer a web widget, and support outbound SMS for appointment reminders, follow-ups, and confirmations.

Question 16

Does CuroAI work with our EMR?

Accepted Answer

Yes. CuroAI integrates directly with Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, Allscripts, ModMed, DrChrono, and 20+ additional platforms.

Question 17

What phone system do we need?

Accepted Answer

You keep your existing phone number — no changes needed. CuroAI works with RingCentral, Cisco, Twilio, NICE, and most enterprise phone platforms.

Question 18

Other companies claim they go live in days. Why does CuroAI take 4 weeks?

Accepted Answer

Because we do it right. CuroAI integrates directly into your EMR and books appointments in real time — that requires proper configuration, testing, and validation.

Question 19

What does CuroAI actually handle?

Accepted Answer

Inbound: appointment scheduling, rescheduling, cancellations, billing inquiries, prescription refill requests, and general patient questions. Outbound: appointment reminders, care outreach, follow-ups, and dormant patient reactivation.

Question 20

Can CuroAI handle multiple calls at once?

Accepted Answer

Yes. CuroAI handles unlimited simultaneous calls with no hold times, no busy signals, and no voicemails.

Question 21

Does CuroAI work for my specialty?

Accepted Answer

CuroAI supports every major healthcare specialty including primary care, dermatology, orthopedics, OB/GYN, pediatrics, cardiology, urgent care, ENT, and more.

Question 22

What kind of reporting and analytics do I get?

Accepted Answer

Every plan includes a real-time analytics dashboard showing call volume, resolution rates, booking rates, peak call times, and escalation patterns.

Frequently Asked Questions

Pricing & Getting Started

Implementation

Security & Compliance

Patient Experience

Technical & Integrations

Capabilities

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