Answer Every Call, Including Emergencies
With 30 calls missed daily, capturing them at 20% booking conversion and $180 average transaction recovers $250K+ annually plus the lifetime value of every retained family.
Emergencies Routed Instantly
AI Receptionist for Veterinary Clinics That Answers Missed Calls
Vet clinics miss as many as a third of their calls while staff are in exam rooms, and most missed callers never call back. CuroAI answers calls in seconds, books into your PIMS, and routes emergency presentations based on your protocols.
- of vet clinic calls go unanswered during business hours
- 25-42%of vet clinic calls go unanswered during business hours
- of missed callers never call back, they book with another clinic
- 85%of missed callers never call back, they book with another clinic
- of bookings now happen when the clinic is closed
- 40%of bookings now happen when the clinic is closed
The Missed-Call Problem in Veterinary Clinics
Vet Clinics Miss a Third of Their Calls While Staff Are in Exam Rooms
Veterinary front desks lose the phone battle by design: the same team answering calls is restraining a nervous dog in exam room two. Industry data puts missed calls at 25-42% of volume during business hours, hold abandonment spikes after a single minute, and 85% of missed callers simply dial the next clinic, taking not one appointment but a pet’s lifetime of care with them. After hours is worse. Roughly 40% of booking intent now happens when clinics are closed, and the 11 PM chocolate-ingestion call that reaches voicemail becomes an emergency hospital’s client, and often stays one.
How CuroAI Handles Veterinary Calls
Veterinary Clinic Workflow Automation
More Calls Answered. More Appointments Booked.
CuroAI is designed to scale across high concurrent call volumes, books wellness visits, sick appointments, and tech appointments directly into your schedule, and handles the routine questions, hours, boarding, records requests, that consume front desk hours.
Emergency recognition and instant routing
Suspected poisoning, bloat, trauma, and airway distress trigger immediate routing by your protocols: on-call veterinarian, partner emergency hospital, or poison control guidance. Clinical judgment stays with veterinarians, always.
Refill and food reorder handling
Medication refills and prescription diet reorders are captured with pet, product, and pharmacy details, routed to your approval workflow, and confirmed back to the owner.
Wellness reminders and lapsed patient reactivation
Vaccine due dates, annual exams, and dental reminders run as continuous outbound campaigns, and owners who have lapsed get friendly reactivation calls, keeping preventive care compliance and recurring revenue up.
PIMS Integration for Veterinary Clinics
Works Inside Your Existing EHR
Integrates with leading veterinary practice management systems, ask about your specific PIMS, with real-time booking, per-doctor rules, and the reporting to see exactly how many calls and bookings you were losing.
Veterinary Revenue Recovery
What Practices Recover With CuroAI
Route Emergency Presentations Without Delay
Acute illness, injury, and toxic ingestion cues trigger immediate connection to your on-call vet or emergency partner - every time, per your configured protocols.
Run Wellness Reminders Your Team Has No Time For
Vaccine, dental, and preventive care recall runs automatically across your patient list, keeping pets on schedule and families returning without manual outreach.
Built for Veterinary Client Access
Built and Validated by Patient-Access Operators
Built by patient-access operators, not just engineers: CuroAI’s team spent 21 years running patient access operations before building the platform, and its workflow logic spans 50+ clinical specialties. Deployment takes about four weeks: scheduling rules configured, scripts approved by your clinical leadership, and side-by-side validation before cutover. HIPAA compliant, SOC 2 controls, BAA signed with every practice.
Veterinary AI: Common Questions
Veterinary Frequently Asked Questions
One that scales across simultaneous call volume, books into your PIMS in real time, routes emergency presentations to a veterinarian based on your protocols, and runs wellness reminders your team may not have capacity to reach.
It is designed to recognize routing cues and connect the caller to the appropriate pathway: emergency cues trigger immediate connection to your on-call vet or partner ER per your protocols, without independently assessing clinical severity. Every escalation is logged.
Yes, real-time writeback with configured appointment types, durations, and doctor preferences.
Yes, captured completely and routed into your approval workflow, with the owner notified when the refill is ready.
About four weeks, including protocol configuration with your veterinarians and side-by-side validation before cutover.
Start With a Live Veterinary Demo
Hear it before you buy it: call our live demo line at 628-209-6800 and have a conversation with the same AI agent that would answer your patients, or schedule an executive briefing and see your own scheduling rules running in a sandbox within weeks.