Answer Before They Call the Next Clinic
Urgent care is a first-answer-wins market. CuroAI answers in seconds 24/7, quotes wait times, confirms insurance, and gives the caller a reason to walk in now.
Answer First. Win First.
Voice AI for Urgent Care That Answers Before the Caller Picks a Competitor
Urgent care patients are comparison shoppers in a hurry. Whoever answers first, states the wait time, and confirms insurance is more likely to win the visit. CuroAI can handle all three in the same call, around the clock.
- the window to answer before an urgent care caller tries the next clinic
- <1 minthe window to answer before an urgent care caller tries the next clinic
- of patient calls arrive outside standard business hours
- 41%of patient calls arrive outside standard business hours
- scalable call coverage during evening and weekend peaks
- 24/7scalable call coverage during evening and weekend peaks
The Speed Problem in Urgent Care
Urgent Care Is the Most Competitive Phone Environment in Ambulatory Medicine
Urgent care is the most competitive phone environment in ambulatory medicine. The caller has a sick child in the back seat and three clinics on their screen; the questions are always the same, how long is the wait, do you take my insurance, are you open, and the clinic that answers fastest gets the visit. Voicemail is not a message channel here; it is a referral to your competitor. The volume pattern makes staffing impossible. Evenings, weekends, and holiday weeks, precisely the hours your front desk is leanest, are when calls peak, and registration lines mean ringing phones go unanswered while patients stand in front of staff.
How CuroAI Handles Urgent Care Calls
Urgent Care Workflow Automation
Wait time, hours, and location answered instantly
CuroAI answers calls in seconds with current wait estimates, hours, directions, and services offered, the three questions that decide where the patient goes, routed to the nearest or fastest location for multi-site operators.
Insurance participation and cost questions
"Do you take my plan" gets answered on the call, with self-pay pricing scripts for the uninsured, helping reduce avoidable drop-off caused by cost uncertainty.
Phone-ahead pre-registration
The agent captures demographics, insurance, and reason for visit before arrival, shortening lobby registration, smoothing patient flow, and giving your team a heads-up on what is walking in.
Overflow and after-hours capture
When every register line is busy or the clinic is closed, CuroAI is available to answer: tomorrow’s earliest arrival gets queued, occ-med and employer accounts get routed correctly, and emergency presentations are redirected to 911 or the ER by your protocols.
EHR Integration for Urgent Care
Works Inside Your Existing EHR
Integrates with urgent care platforms and major EHRs including Epic, athenahealth, and eClinicalWorks, with visit queuing and real-time registration data flow.
Urgent Care Revenue Recovery
What Practices Recover With CuroAI
Capture After-Hours and Overflow Volume
Four additional calls captured daily from busy lines and after-hours voicemail adds $200K+ annually per location with zero added front desk headcount.
Pre-Register Patients Before Arrival
CuroAI collects insurance, chief complaint, and contact details on the call, so patients arrive pre-registered and throughput improves from the moment they walk in.
Built for Urgent Care Patient Access
Built and Validated by Patient-Access Operators
Built by patient-access operators, not just engineers: CuroAI’s team spent 21 years running patient access operations before building the platform, and its workflow logic spans 50+ clinical specialties. Deployment takes about four weeks: scheduling rules configured, scripts approved by your clinical leadership, and side-by-side validation before cutover. HIPAA compliant, SOC 2 controls, BAA signed with every practice.
Urgent Care AI: Common Questions
Urgent Care Frequently Asked Questions
One built for speed and scale: rapid call response, wait times and insurance answered on the call, pre-registration captured before arrival, and emergency presentations routed by your protocols.
Yes, using the wait data your clinic maintains, updated in real time, and for multi-location operators it can offer the shorter wait nearby.
Your protocols govern: chest pain, stroke signs, and other red flags trigger immediate 911 or ER direction, with the interaction logged. The AI is designed not to independently assess clinical severity.
Yes. Employer and workers’ comp calls are recognized and routed to your occ-med workflow with the account details captured up front.
About four weeks, including per-location hours, routing rules, and script approval, with group-level reporting from day one.
Start With a Live Urgent Care Demo
Hear it before you buy it: call our live demo line at 628-209-6800 and have a conversation with the same AI agent that would answer your patients, or schedule an executive briefing and see your own scheduling rules running in a sandbox within weeks.