Book the Full Plan Upfront
CuroAI schedules the entire prescribed series in one call, measurably improving completion versus visit-by-visit booking that lets gaps appear.
Keep Every Patient On Track
Voice AI for Physical Therapy That Keeps Every Patient on Their Plan
In the largest US study of PT attendance, 73% of patients missed at least one visit, and most never complete their plan of care. CuroAI books the full series, proactively re-books missed visits, and keeps your schedule dense.
- of PT patients miss at least one scheduled visit (445,000-patient US study)
- 73%of PT patients miss at least one scheduled visit (445,000-patient US study)
- of patients complete their full plan of care, dropout is PT’s biggest revenue leak
- 7-25%of patients complete their full plan of care, dropout is PT’s biggest revenue leak
- visit frequency, the highest scheduling volume per patient in outpatient care
- 2-3x/wkvisit frequency, the highest scheduling volume per patient in outpatient care
The Dropout Problem in Physical Therapy
PT Dropout Is the Biggest Revenue Leak in Outpatient Rehab
Physical therapy has a scheduling profile unlike any other outpatient specialty: each patient generates 10, 20, sometimes 30 visits, at 2-3 per week, that must fit around work schedules and insurance authorizations. Multiply that by a full caseload and the phone volume per revenue dollar is the highest in ambulatory care, all handled by a front desk that’s also checking in a lobby full of patients. The result is the industry’s defining problem: attrition. When a patient misses a Tuesday session and nobody calls to re-book it, the Thursday session wobbles too, and the evidence shows patients who start missing early are several times more likely to drop out entirely. Every dropped plan of care is simultaneously lost revenue, a worse clinical outcome, and a referral source quietly losing confidence.
How CuroAI Handles PT Calls
Physical Therapy Workflow Automation
Full plan-of-care series booking
CuroAI books the entire prescribed series, recurring days and times, correct therapist, correct location, in one conversation, instead of visit-by-visit. Patients with a standing schedule attend more consistently, and your therapists’ columns stay predictable.
Proactive re-booking of missed visits
The moment a visit is missed or cancelled, CuroAI calls to re-book it within the same week, keeping treatment dosage on track. This is the intervention point the dropout research identifies, and the call human front desks never have time to make.
Authorization-aware scheduling and reauth reminders
The agent tracks visits used against visits authorized, schedules only within authorization limits, and flags charts approaching their cap so reauthorization requests go out before care is interrupted, protecting both continuity and clean claims.
Referral-to-evaluation conversion
When a physician referral arrives, speed decides whether it becomes a patient. CuroAI is designed to reach the referred patient the same day, answers insurance questions, and books the initial evaluation, then reports conversion rates by referral source so you know which relationships to invest in.
EHR Integration for Physical Therapy
Works Inside Your Existing EHR
Integrates with the systems rehab actually runs, WebPT, Prompt, Clinicient-class EMRs alongside Epic, athenahealth, and eClinicalWorks for hospital-affiliated clinics, with real-time writeback and multi-clinic routing.
Physical Therapy Revenue Recovery
What Practices Recover With CuroAI
Re-Book Missed Visits the Same Day
When a patient misses a session, CuroAI re-books immediately - before the gap becomes dropout. Recovering 2 additional visits per plan is $80K-$115K per year.
Maximize Every Authorized Visit
Authorization limits are tracked per patient so visits are used before they expire, and referral conversions from same-day outreach add volume at the front end.
Built for PT Patient Access
Built and Validated by Patient-Access Operators
Built by patient-access operators, not just engineers: CuroAI’s team spent 21 years running patient access operations before building the platform, and its workflow logic spans 50+ clinical specialties. Deployment takes about four weeks: scheduling rules configured, scripts approved by your clinical leadership, and side-by-side validation before cutover. HIPAA compliant, SOC 2 controls, BAA signed with every practice.
Physical Therapy AI: Common Questions
Physical Therapy Frequently Asked Questions
One built for series-based care: full plan-of-care booking, same-day miss recovery, authorization tracking, and instant referral outreach. CuroAI delivers all four with real-time EMR writeback and a roughly four-week deployment.
It attacks the three proven drivers: standing recurring schedules, immediate re-booking of missed visits (the strongest early-warning intervention), and consistent reminders. CuroAI also reports completion rates by therapist and referral source.
Yes. Scheduling is authorization-aware: the agent books within approved visit counts and flags charts nearing their cap so reauths are requested before patients hit an interruption in care.
Yes. CuroAI routes by patient preference, therapist availability, and drive-time, with per-clinic hours and rules managed centrally and group-level reporting.
Around four weeks: scheduling rules and authorization logic configured, scripts approved by your clinical director, and validation alongside your current process before cutover.
Start With a Live PT Demo
Hear it before you buy it: call our live demo line at 628-209-6800 and have a conversation with the same AI agent that would answer your patients, or schedule an executive briefing and see your own scheduling rules running in a sandbox within weeks.